Shipping policy
**Last updated: August 19, 2026**
Cova currently ships only within the United States.
Order processing
Orders are prepared for shipment within 1–3 business days, excluding weekends and holidays. Processing time is the time required to prepare an order before it is handed to the carrier.
Estimated delivery
Estimated delivery is 7–15 business days after shipment within the United States. Delivery estimates are not guarantees. Carrier delays, severe weather, holidays, service interruptions, or an incomplete or incorrect address may affect delivery time.
Shipping rates
- Orders under $50: $4.99 flat-rate standard shipping.
- Orders of $50 or more: free standard shipping within the United States.
The applicable shipping charge will be shown before payment.
Tracking
When tracking is available, it will be sent to the email address used for the order. Tracking information may take time to update after the carrier receives the package.
Address accuracy
Customers are responsible for entering a complete and accurate shipping address. If you notice an error, contact covapetstore@gmail.com as soon as possible. We cannot guarantee that an address can be changed after an order begins processing.
Delivery issues
If a package arrives damaged, is missing an item, or is marked delivered but cannot be found, contact covapetstore@gmail.com promptly with the order number and relevant photos when applicable. Cova will review the case and provide the available next step.
Customer support normally responds within 1–2 business days.
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