Refund policy

**Last updated: August 19, 2026**

Customers may request an eligible return within 30 days after delivery.

Return eligibility

To be eligible, an item must be unused, unworn, unwashed, and in its original condition and packaging, with all tags and accessories included.

Final-sale items, personalized or customized items, gift cards, and pet-care or grooming items that have been opened or used and cannot be safely resold for hygiene reasons are not eligible for return. This exclusion does not apply when an item arrived defective, damaged, or incorrect.

Requesting a return

Email covapetstore@gmail.com with your order number, the item you want to return, and the reason for the request. Do not send an item back until Cova provides return authorization and instructions. A public return address is not currently listed; the applicable return instructions will be provided directly for an approved return.

Return shipping

Customers are responsible for return shipping costs for change-of-mind or preference returns. Cova covers return shipping when the item received is defective, damaged, or incorrect.

Damaged, defective, or incorrect items

Contact covapetstore@gmail.com promptly and include the order number and clear photos of the item and packaging when applicable. Cova will review the issue and provide the appropriate resolution.

Refunds

If a return is approved, the item will be inspected after it is received. An approved refund will be issued to the original payment method. The time required for the refund to appear depends on the bank or payment provider.